Customer Care

For customer care help please read the following items:

1	Who are we and what do we do?
	We are Trinity Mobile Limited. We are a company providing SMS text services, multi-media message services, coupon and ticket services of behalf of other companies via the mobile phone number 82500. We call this "mobile marketing"
2	How did we get your number?
	Your number was recruited into our database either by you sending a message to 82500 or it was uploaded by the company using our services. If you wish your number to be removed from a company’s list or blocked entirely please see section 6 below.
3	How will we use your information?
	When you send a text to 82500 we will collect your mobile phone number (and sometimes the type of mobile phone you have).
	We will use this information to send you the coupon, voucher, ticket or other details of the offer you have responded to. We will also: - pass your mobile phone number to the customer running the campaign. They may contact you with future offers about their products; - keep your details on our database.
4	Can I share your mobile marketing?
	Mobile marketing is sent to you for your personal use. You should not forward it to any other party as it may invalidate it, making it unusable.
5	When will you send messages?
	We will only send mobile marketing between 09:00 and 19:00 daily. You should receive these messages promptly. However, delays in the delivery of messages can occur in the mobile networks and as a consequence of the activities of the mobile network operators.
	In the event that the last mobile marketing information received from us has been lost or deleted, you can request the message again by sending the word REPEAT to 82500. The message will be sent promptly, irrespective of the time of the request.
6	How do I stop receiving mobile marketing?
	If you do not want to receive mobile marketing from a specific company using our services you should text STOP to 82500 (other chanrges may apply) after receiving the message, or notify us by email or in writing using our contact details below. We will notify our customer that you have opted-out of 82500. If you do not want to receive any messages from our services you should text STOP ALL to 82500 (other charges may apply) which will completely block companies sending to your number. You should save all messages that you want to keep on your phone as we will not be able to send these again.
	You can also visit www.82500.com, login with your mobile phone number, and manage your own account. From this web site you can the most recent messages that have been sent by us and on behalf of which companies. You can also block future messages from these companies here. If you have replied STOP but not received a confirmation text it may be the number we have for you is for a second line on your phone. This may be a line for a fax, or perhaps a special line for video calls, or you may have SMS forwarding from another phone. Without knowing the number for this second line we are unable to block sending you messages as your STOP request has come from your primary number. Please contact your network provider and provide us details of your secondary numbers - we will be happy to block these from receiving messages.
7	I have deleted my message
	Simply send REPEAT to 82500 (other charges may apply) and we will resend the last message again.
8	How do I contact you?
	We may be contacted via email at subscriber@trinitymobile.co.uk, or in writing to us at: Grove House, Lutyens Close, Chineham Court, Basingstoke, Hampshire RG24 8AG United Kingdom You may also call on 0870 8507991 or +44 (0)1256 338456